TERMS AND CANCELLATION POLICY
At Pacific Kalokairi, we value trust and transparency. Please take a moment to review our terms before confirming your reservation, so you can enjoy a peaceful and worry-free experience.
Adults-Only Hotel
Pacific Kalokairi is an adults-only hotel. All guests must be 18 years of age or older.
Reservation Responsibility & Payments
The reservation holder accepts full responsibility for all charges generated during the stay. If the person, company or agency responsible for payment fails to do so, the guest agrees to cover the total outstanding amount.
If the guest does not complete check-out at reception, the hotel is authorized to charge any pending expenses incurred during the stay to the credit card provided at the time of booking or check-in.
Check-In / Check-Out
- Check-in: from 2:00 PM to 9:00 PM
- Check-out: until 11:00 AM
Early check-in and late check-out are subject to availability and may incur additional charges.
When making your reservation, please provide your approximate arrival time so our team can prepare everything for your arrival.
Occupancy & Registered Guests
All rooms have a maximum capacity of 2 adults and are strictly for registered hotel guests only.
For the privacy and security of our guests, outside visitors are not permitted in guest rooms or accommodation areas. Visitors are welcome at Kalokairi Restaurant & Bar with advance reservation.
The infinity pool is reserved exclusively for registered hotel guests and is not available to outside visitors.
Website Use & Information Accuracy
The user declares that they are over 18 years of age and legally able to contract services.
The user agrees to provide accurate and complete information when making a reservation, including full name, email address, phone number, travel dates, room category, number of guests and valid payment details.
Payment Methods
Payments can be made in cash (USD or Costa Rican colones) or by Visa and Mastercard credit cards.
Breakfast Included
À la carte breakfast is included with all hotel stays at Pacific Kalokairi, regardless of the booking channel.
No Pets Policy
To ensure the comfort and tranquility of all guests, pets are not permitted at Pacific Kalokairi.
Tranquility Policy
Pacific Kalokairi is designed for rest and relaxation. Speakers, loud music or other activities that may disturb other guests are not permitted in rooms or common areas.
No Smoking Policy
Pacific Kalokairi is a non-smoking hotel. Smoking is not permitted in guest rooms, indoor spaces or common areas.
Guests who wish to smoke may do so in the designated area near the parking, where it does not
disturb other guests.
A USD 600 cleaning fee may apply if smoking is detected inside a guest room
Damage Authorization
At check-in, guests are required to sign an authorization allowing Pacific Kalokairi to charge the credit card associated with the stay up to USD 600 in the event of damage to the room, its furnishings or hotel property during the stay.
No USD 600 deposit or pre-authorization is charged or held on the guest’s card at check-in. A charge would only be made if damage occurs and would be communicated to the guest accordingly.
If damages exceed this amount, the guest will be informed and may be responsible for the additional cost.
Personal Belongings
Each room is equipped with a safe. Guests are encouraged to use it for valuables and personal belongings.
The hotel is not responsible for the loss or theft of items that have not been properly secured.
Early Departure or No-Show
In the event of a no-show or early departure, the applicable cancellation conditions of the reservation will apply.
Reservations that are already within the non-refundable period are not eligible for refunds or credits for unused nights.
Food Allergies
Guests must inform our restaurant team of any food allergies or dietary requirements before ordering or consuming food.
Our team will be happy to advise guests on the available options. Pacific Kalokairi cannot be held responsible for reactions resulting from allergies or dietary requirements that were not communicated in advance.
Safety
For your safety, please keep balcony doors closed when appropriate to help prevent wildlife from entering the room.
Guests are responsible for the appropriate use of hotel facilities and for following any safety instructions provided by our team.
Rate or Availability Errors
In the unlikely event of a technical error affecting a rate, room availability or reservation information, Pacific Kalokairi reserves the right to contact the guest to correct the error or, when necessary, cancel the affected reservation.
If the hotel cancels a reservation due to such an error, any payment already made for that reservation will be fully refunded.
CANCELLATION POLICY
At Pacific Kalokairi, we understand that plans may change. However, as a small boutique hotel with only eight rooms, last-minute cancellations can have a significant impact. Please review our cancellation policy carefully before booking.
- Reservations can be cancelled free of charge up to 21 days before arrival.
- Full payment is required before the reservation enters the non-refundable period.
- For direct reservations, guests will receive a secure payment link a few days before the free cancellation period ends, allowing sufficient time to complete payment.
- Reservations made within 21 days of arrival are subject to the applicable non-refundable conditions, and payment will be requested shortly after booking.
- If payment has not been received by the required date, our team will make reasonable attempts to contact the guest using the contact information provided with the reservation.
- If we are unable to reach the guest and payment remains outstanding, Pacific Kalokairi reserves the right to cancel the reservation and release the room.
- Cancellations made within 21 days of arrival, as well as no-shows, are non-refundable.
- Reservation changes may be requested before the reservation enters the non-refundable period and are subject to availability and the conditions of the original booking.
- Reservations made through Booking.com or another third-party booking platform must be modified or cancelled through the same platform and are subject to the conditions applicable to that reservation.
- Pacific Kalokairi reserves the right to cancel a reservation in the event of technical errors or extraordinary circumstances. When the hotel initiates a cancellation and the guest is entitled to a refund, any applicable payment will be refunded.
IMPORTANT
The cancellation and payment conditions displayed at the time of booking form part of the reservation and take precedence if a specific rate or offer carries different conditions.
ACCEPTANCE OF TERMS AND CONDITIONS AND CANCELLATION POLICY
By making a reservation at Pacific Kalokairi — whether through our official website, email, WhatsApp, phone or an external booking platform — the guest confirms that they have read, understood and accepted the Terms and Conditions and Cancellation Policy applicable to their reservation.
Confirming a reservation constitutes acceptance of these conditions and a commitment to comply with the hotel policies applicable during the stay.